1. Introduction
These Terms and Conditions govern the purchase, delivery, and use of products sold by Extreme Deltah International Limited. By accessing our website, visiting our store, or placing an order with us, you agree to the terms outlined below.
2. Company Information
Extreme Deltah International Limited
1st Floor, Emirates Mall, Luthuli Avenue, Nairobi
Contact: 0726542616 / 0796415246
We operate as a retailer of electronics and home appliances including Smart TVs, Air Conditioners, Refrigerators, Freezers, Cooking Appliances, Built-In Appliances, Washing Machines, Water Dispensers, Soundbars, and related categories.
3. Product Availability & Orders
All products are offered subject to availability.
Orders made through our website, phone, or physical store will only be considered confirmed once payment terms are met.
We reserve the right to decline or cancel an order in cases of stock limitations, incorrect information, or suspected fraud.
4. Pricing & Payments
Prices displayed may change without prior notice.
Payments can be made via cash, mobile money, bank transfer, or any other method we approve at the time of purchase.
For special orders, customized items, or pre-orders, a deposit may be required before processing.
5. Delivery Policy
We provide delivery within Nairobi and to other regions in Kenya through approved logistic partners.
Delivery timelines depend on customer location and product availability.
The customer must provide accurate delivery details. Failure to do so may result in delays or additional charges.
Risk of damage or loss transfers to the customer upon delivery.
6. Warranty & Repairs
Most products come with a manufacturer’s warranty as provided by brands such as Hisense, Skyworth, and TCL.
Warranty covers manufacturing defects only and excludes physical damage, power issues, or misuse.
Warranty claims must be submitted with a valid receipt.
For repair services, customers may be directed to authorized service centers.
7. Returns & Exchanges
Only defective items covered under warranty may be considered for exchange, subject to assessment.
Products damaged due to mishandling, electrical surges, or improper installation are not eligible for return or exchange.
We do not accept returns for wrong choices, change of mind, or after products have been used.
8. Product Inspection
Customers are encouraged to inspect goods upon delivery or collection.
Once the product is accepted in good condition, Extreme Deltah International Limited will not be responsible for later claims of physical damage.
9. Limitation of Liability
We are not liable for:
- Loss of data, income, or profits caused by product failure
- Damages arising from misuse or unauthorized repairs
- Loss resulting from delayed delivery due to factors beyond our control
Our liability is strictly limited to the value of the purchased product.
10. Website Use & Content
All content on our website—including images, descriptions, and logos—remains the property of Extreme Deltah International Limited.
Unauthorized copying, distribution, or modification of content is prohibited.
11. Privacy & Security
All customer information collected during purchase or account creation is kept confidential and used only for order processing, communication, and service improvement.
12. Changes to These Terms
Extreme Deltah International Limited reserves the right to revise these Terms and Conditions at any time. Updated versions will be posted on our website.
13. Contact Us
For questions, support, or warranty claims, contact:
0726542616 / 0796415246